Responsible Gaming

Gamble for entertainment

Casino games are games of chance. Outcomes are determined by chance, and previous results do not change the likelihood of future results. A win is never guaranteed, and no strategy can ensure a profit. You should only gamble with money you can afford to lose after essential living costs and financial commitments have been covered.

Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense rather than an investment. Do not use gambling to recover losses, improve your financial position or deal with stress, boredom or other difficult feelings. If you feel upset, tired, under the influence of alcohol or drugs, or unable to think clearly, it is safer not to play.

• Set a budget before starting and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from money needed for rent, bills, food, savings or other essentials.
• Avoid borrowing money, using credit intended for essentials or selling possessions to gamble.
• Never chase losses by increasing stakes or playing for longer.
• Do not gamble when affected by alcohol, drugs, strong emotions or lack of sleep.
• Remember that taking a break or stopping is always an appropriate choice.

It can help to keep a record of your deposits, wagers, wins and losses. Reviewing your activity regularly may give you a clearer view of how much time and money you are spending. If the figures are higher than expected, pause your play and consider using stronger account restrictions or seeking independent advice.

Tools and personal limits

Account tools can help you stay within the boundaries you have chosen. Depending on the account and services available, these may include deposit limits, wagering or spending limits, session reminders, activity statements, cooling-off periods and self-exclusion. Availability, operation and processing requirements may vary, so review the relevant information before applying a setting.

Choose limits before you play

A limit is most useful when it is set in advance and based on your real budget. Consider setting daily, weekly or monthly limits that cover the maximum amount you are prepared to spend, not an amount you hope to win. A limit should not be treated as a target. Once it has been reached, stop gambling for the relevant period.

Take a break when needed

A short break can create space to reconsider your play. If you are finding it difficult to stop, a longer cooling-off period or account restriction may be more suitable. During a break, do not open another account or use another person’s account to continue gambling. Account restrictions are intended to support safer choices and should be respected.

Consider self-exclusion

Self-exclusion is a stronger step for people who want to stop gambling for a defined period or longer. If you choose self-exclusion, follow the instructions provided and do not attempt to bypass the arrangement. You may also wish to ask a trusted person to support you, reduce access to gambling services and seek professional help.

If a limit or restriction is not working as expected, stop playing and contact the available support channel through the website. Do not continue gambling while waiting for a change to take effect. The relevant account terms and safer gambling information explain how requests are handled.

Recognising when gambling may be a problem

Problem gambling can affect anyone, including people who have gambled for a long time without difficulties. It may develop gradually, and you do not need to wait for a serious financial or personal crisis before asking for help. Warning signs can include changes in mood, secrecy, financial pressure, conflict with family or friends and difficulty controlling gambling.

• Spending more time or money gambling than you planned.
• Trying to win back money you have lost.
• Increasing your stakes to experience the same excitement.
• Feeling restless, irritable or anxious when trying to stop.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Hiding gambling, deposits, losses or account activity from people close to you.
• Borrowing money, missing payments or using essential funds to gamble.
• Gambling to escape stress, sadness, loneliness or other problems.
• Continuing to gamble despite harm to work, study, relationships, health or finances.
• Feeling regret after playing but returning to gamble again.

If any of these signs feel familiar, stop gambling and speak with someone you trust. A qualified counsellor or gambling support service can help you understand what is happening and develop practical steps. You do not have to manage the situation alone, and asking for support is a positive action rather than a failure.

Protect your account and personal finances

Keep your account details private and do not allow another person to use your account. Use secure passwords and review account activity for anything you do not recognise. If you believe someone else has accessed your account, stop using it and follow the website’s security or support process.

Consider practical steps outside the account as well. You might ask your bank about gambling transaction controls where available, remove saved payment details, create a separate entertainment budget or ask a trusted person to help you review your finances. These measures can work alongside account limits and professional support.

Support in Australia

Independent help is available across Australia for people affected by gambling, as well as for family members and friends. Gambling support services can offer confidential information, counselling, financial guidance and help with making a plan to reduce or stop gambling. Services may be available online, by phone or in person, depending on your location and circumstances.

You can look for support through recognised Australian gambling-help organisations, your state or territory health service, a general practitioner, a qualified counsellor or a community financial counsellor. Search for current contact information directly through an official Australian government or health service website. If you are experiencing immediate danger, severe distress or thoughts of self-harm, contact emergency services or an urgent crisis service in your area without delay.

If you are concerned about someone else

Gambling can affect partners, relatives, friends and other people in a household. Speak calmly, focus on the behaviour and its effects, and avoid judgement or arguments about individual wins and losses. Encourage the person to use account restrictions and obtain independent support. Protect your own finances, do not lend money to fund gambling and seek advice about setting healthy boundaries.

Our approach

Responsible gaming information is provided to help players make informed choices. We may apply account checks, restrictions or other measures where required by applicable rules, our policies or safer gambling procedures. We do not encourage players to chase losses, gamble beyond their means or continue playing when gambling is causing harm.

Please read the website terms, account information and responsible gaming guidance carefully. If gambling is no longer enjoyable, if you cannot stay within your limits or if you are worried about your behaviour, the safest option is to stop and seek support.