Terms & Conditions

1. General conditions

These Terms & Conditions form an agreement between you and the operator of Bizzo Casino. They apply to the website, mobile pages, games, account functions, payment facilities and other services made available through the platform. Additional rules may apply to a specific game, tournament, offer or feature. If an additional rule conflicts with these terms, the additional rule will generally apply to the relevant activity.

You should keep a copy of these terms for your records. The operator may update them from time to time to reflect changes to the service, technology, legal requirements or business practices. Updated terms will be published on the website. Your continued use of the service after an update means that you accept the revised terms. If you do not agree with a change, you should stop using the website and follow the available account closure process.

Eligibility and lawful use

You must only use Bizzo Casino if you are legally permitted to do so in the place where you are located. You are responsible for checking the gambling laws that apply to you before accessing the service. The website is intended for adults who meet the applicable minimum age requirement. The operator may request evidence of age, identity, location or other information before allowing access to an account or particular services.

• You must provide information that is accurate, complete and current.
• You must not use the service if online gambling is unlawful where you are located.
• You must not allow another person to use your account or payment method.
• You must not use the website for fraud, money laundering, unlawful activity or any improper purpose.
• You must not interfere with the website, games, security systems or other users.
• You must not use automated software, bots, scripts or technical methods to gain an unfair advantage.

The operator may refuse access, suspend an account, restrict transactions or close an account where it considers this necessary to protect the platform, its users or the integrity of its services. This may include suspected fraud, inaccurate information, duplicate accounts, prohibited activity, technical abuse or a breach of these terms.

2. Accounts, funds and transactions

An account may be required to use some or all features of the website. You are responsible for keeping your login details confidential and for all activity carried out through your account. Tell the operator promptly if you believe that your account has been accessed without permission. You should use a strong password, avoid sharing your credentials and log out when using a shared or public device.

Only one personal account should be created unless the operator has expressly authorised otherwise. Opening or controlling multiple accounts, using another person's account, or attempting to avoid a restriction may result in account action and the review of related transactions. Any decision concerning an account will be handled in accordance with applicable requirements and the information available to the operator.

Deposits and withdrawals

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment transactions may be subject to checks, processing rules, minimum or maximum amounts, availability and the terms of the relevant payment provider. The operator does not guarantee that every payment method will be available at all times.

You should only deposit money that you can afford to lose. A deposit is not a loan, investment or guarantee of winnings. You remain responsible for checking that transaction information is correct before confirming a payment. Bank, card, currency conversion or other third-party charges may apply according to the terms of your financial institution or payment provider.

Withdrawals may be subject to identity, age, account, payment and security checks. The operator may require a withdrawal to be returned through an appropriate payment method and may ask for further information before processing it. Processing time can depend on verification, the selected method, financial institutions, weekends, public holidays and other factors. Funds obtained through unlawful activity or a breach of these terms may be withheld or dealt with as permitted by law.

Account balances and errors

You should review your balance and transaction history regularly and report suspected errors as soon as possible. If a technical or administrative error results in an incorrect balance, the operator may correct the error. If you have received funds or credits in error, those amounts may be removed from your account. Wagers or game results affected by a clear technical malfunction may be reviewed and corrected in accordance with applicable rules.

3. Games, promotions and responsible gambling

Games are provided for entertainment. Results may be determined by random systems, game rules and other technical processes. You accept that outcomes cannot be guaranteed and that past results do not predict future results. Unless a game displays a different rule, placing a wager does not create any promise of a particular outcome, return or profit.

Before participating, you should read the instructions, stake information, result rules and any applicable game conditions. A wager may be treated as accepted when it is recorded by the platform. The operator may cancel, void or review activity where a game has malfunctioned, a price or display error has occurred, a result cannot be verified, or there has been a breach of the applicable rules.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are subject to their own terms. Those terms may explain eligibility, participation steps, expiry, wagering or playthrough requirements, restricted games, maximum permitted benefits, account limits and withdrawal conditions. You should read the full offer terms before accepting or using a promotion.

Unless an offer expressly says otherwise, promotions are intended for one person and one account. The operator may withdraw or amend an offer, refuse participation or remove promotional benefits where it identifies abuse, manipulation, multiple accounts, irregular play or another breach of the applicable terms. Promotional terms do not replace these general Terms & Conditions.

Responsible gambling

Gambling should remain a form of entertainment, not a way to earn money or recover losses. Set a budget and time limit before you play, take regular breaks and never gamble with money needed for everyday living. Do not chase losses, borrow money to gamble or play when upset, tired or under the influence of alcohol or other substances.

• Use available deposit, spending, loss or session controls where offered.
• Consider a time-out or self-exclusion if gambling is becoming difficult to manage.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• Do not ask another person to gamble on your behalf or use a restriction placed on someone else.
• Contact the operator through the available support channel if you need help with account limits or closure.

4. Privacy, liability and complaints

Privacy and verification

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy requirements. Information may be used to create and manage your account, process transactions, provide customer support, verify identity and age, prevent fraud, maintain security, meet legal obligations and improve the service. You should read the Privacy Policy to understand how information is collected, used, stored and disclosed.

The operator may carry out customer due diligence, source-of-funds checks or other verification where required or considered appropriate. You must respond accurately and within any requested timeframe. Delays or restrictions may apply while checks are underway. You must not provide documents or information that are false, altered, misleading or obtained improperly.

Website availability and liability

The operator aims to provide a reliable service but does not promise that the website, games or payment facilities will always be available, uninterrupted, secure or free from errors. Access may be suspended for maintenance, updates, technical issues, security reasons, events outside reasonable control or other operational requirements. You should keep your own device and internet connection secure and up to date.

To the extent permitted by law, the operator is not responsible for loss caused by your failure to protect account details, your use of an unsupported device, interruptions outside its reasonable control, errors by third-party providers, or your breach of these terms. Nothing in these terms excludes or limits a right, guarantee or liability that cannot lawfully be excluded or limited under Australian law.

Complaints and applicable rules

If you have a question, dispute or complaint, raise it through the customer support option made available on the website. Provide relevant details, including your account information, the date of the issue and any transaction or game reference that may assist with review. The operator may ask for additional information before reaching a decision. You should allow a reasonable period for the matter to be investigated.

These terms are intended to operate with the laws and mandatory consumer protections that apply to users in Australia. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. The current version of these terms published on the website is the version that applies to your use of the service, subject to any rights that cannot be excluded.